Frequently Asked Questions

Below are answers to some of our most frequently asked questions.

Below are answers to some of our
most frequently asked questions.

Common Questions
Insurance & Personal Items
Pickup & Delivery
Pricing & Payment
Helpful Information
Miscellaneous

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Common Questions
Can you guarantee a pickup or delivery timeframe?
How do shipping dates work?
How long does it take to ship my car?
Can I pay the full transport cost on my credit card?
Insurance & Personal Items
Can I put personal items in my car?
Is my vehicle insured during transport?
How does insurance work when my car is damaged?
Does my car need to be insured and have a license plate to ship it?
Pickup & Delivery
How long will it take to ship my car?
How should I prepare my car prior to transport?
Will booking on specific days of the week be cheaper than others?
What if I cannot be present when my car is picked up or delivered?
Pricing & Payment
How are car shipping rates calculated?
Can I pay the full transport cost on my credit card?
How long is the quoted price good for?
Is there a discount for shipping more than one car?
Helpful Information
How does the car shipping process work?
Can I track the progress of my shipment?
Does someone have to be present for pick-up and delivery?
How far in advance can I schedule my transport?
Miscellaneous
What is top load?
What happens if I need to cancel my order? How do refunds work?
How does top open and enclosed transport compare?
What if my street isn't accessible by a large truck?

Service with a Smile

Need help choosing the right shipping for your vehicle? Our team of highly trained experts has the knowledge and passion to help. Just pick up the phone and give us a ring! Or let's chat via email. We love solving problems and lending a hand (or an ear).

877-830-8234

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